Online Policies

City Shoes
7515 Skyway
Paradise, CA 95969
tel. (888)894-7463

Returns & Exchanges

Orders placed on weekends will be processed the very next business day. For International order (other than Canada) please email us with your order for shipping cost.

If you are not completely satisfied, simply return your purchase within 30 days for exchange or refund. Once your order has been shipped we are unable to alter or cancel your order. If you wish to return or exchange the item please contact us at (888)894-7463. Please note that our business hours are Monday thru Friday 10am-6pm Pacific Standard Time or by email-customerservice@cityshoesonline.com

You can exchange your purchase by returning your original order and requesting a replacement item during the return process. Please note that exchange requests are subject to inventory availability at the time your return is received and processed. Therefore, to ensure receipt of your desired new item(s), you may wish to place a new order rather than requesting an exchange during the return process. Because exchanges involve the return of your original purchase and the creation of a new order, you will see two transactions on your credit or debit card statement; you will see a credit for the return of your original purchase and also a charge for your new purchase. Depending on your card issuer, it may take up to two billing cycles for the credit transaction to appear on your statement.

Worn or stained shoes are not returnable or exchangeable. If you are going to try on the shoes with a dress we ask that you wear stockings, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. When a shoe is defective it is apparent the moment it is taken out of the box and tried on. All items are inspected prior to shipment to insure there are no defects. ANY amount of wear after that becomes the consumers responsibility. Consumers may wish to take up any further grievances directly with the manufacturers of the item.

The box you received the shoes in is the best packing material for returns. Make sure the shoes a snug within the box to make sure there is no damage during the return shipment. Please make sure to cross out the old shipping label on the box before sending merchandise back for return or exchange. City Shoes is not responsible for any damage that might occur during the return shipment. Return your unworn item in its original box within 30 days of purchase. RA# must be clearly marked on shipping box.

All returns must be shipped to: City Shoes 7515 Skyway Paradise, CA 95969 Attention: Return Department

Shipping & Handling

*SHIPPING COST & METHODS*

CityShoesOnline.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

CityShoesOnline.com uses USPS & UPS for delivery, whichever will insure the fastest delivery time. USPS is used to deliver to P.O. Boxes.

During checkout, you will have the option of choosing an expedited form of shipping quoted. Shipping rates listed above. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS

Once your order has shipped, you will receive an email confirmation. Please call for tracking number for your package if you would like one.

If you decide to refuse any shipments from CityShoesOnline.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Sales Tax

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)